Citizen reception schedule
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Citizen Reception Schedule of the Aiyl Okmotu Leadership
In the Aiyl Okmotu of the Kyzyl-Suu Aiyl Aimak, citizens are received on a daily basis. The reception time and responsible employee should be clarified in advance through the public reception office, or an appointment may be made by submitting a request through the official website.
Important Information
Citizen reception is organized in accordance with the working schedule of the aiyl okmotu. Before visiting, it is recommended to clarify the reception time, the responsible employee, and the list of required documents through the public reception office in advance.
Reception Schedule
The leadership of the aiyl okmotu and relevant specialists consider citizens’ requests on local matters. Depending on the nature of the issue, the request is directed to the head of the aiyl okmotu, the deputy head, the executive secretary, or the relevant specialist.
Aiyl Okmotu Leadership
Reception procedure: with prior clarification through the public reception office.
Issues considered: general governance, local matters, citizens’ applications, complaints and proposals.
Deputy Head of the Aiyl Okmotu
Reception procedure: by prior appointment or referral by the responsible employee.
Issues considered: socio-economic development, infrastructure, organizational and territorial issues.
Executive Secretary
Reception procedure: through the public reception office on matters related to documents and requests.
Issues considered: official letters, applications, registration of requests and referral to relevant specialists.
Department Heads and Specialists
Reception procedure: citizens are referred to the relevant specialist depending on the subject of the request.
Issues considered: land, social assistance, revenues and expenditures, municipal services, digitalization and other areas.
Appointment Procedure
Before visiting, a citizen may clarify the content of the issue, prepare the necessary documents, and agree on the reception time in advance through the public reception office or through the request form on the website.
Clarify the Issue
Prepare the subject of the request, determine the relevant area, and briefly describe the content of the issue.
Public Reception Office
Clarify the reception time, responsible employee, and necessary documents in advance.
Request Through the Website
Submit an application or question through the official website request form and make an appointment.
Attend the Reception
Visit the aiyl okmotu at the appointed time with the relevant documents.
What Issues Can Citizens Apply For?
Citizens may apply to the aiyl okmotu on local matters, municipal services, as well as with proposals, applications and requests related to the life of the aiyl aimak.
Land Resources and Municipal Property
Issues related to land plots, boundaries, lease, use, municipal property and relevant documents.
Social Support and Certificates
Social assistance, family status, place of residence, social issues and relevant certificates.
Drinking Water, Roads, Lighting and Cleanliness
Internal roads, lighting, waste removal, sanitation, improvement and communal services.
Applications, Complaints and Proposals
Citizens’ proposals, applications, complaints, official requests and issues related to local problems.
Information to Be Included in the Request
When making an appointment or submitting a request through the website, it is recommended to clearly indicate the following information:
Full Name and Contact Number
The applicant’s full name, phone number and, if necessary, email address should be provided.
Brief Description
The subject and main content of the request should be stated clearly, understandably and briefly.
Village and Place of Residence
Indicating the village, street or object related to the issue helps speed up consideration of the request.
Additional Materials
If necessary, copies of relevant documents or photos may be attached to the request.
Contacts and Preliminary Clarification
To make an appointment and receive additional information, citizens may contact the public reception office of the aiyl okmotu or submit an electronic request through the official website.
Open Reception — an Important Form of Direct Communication with the Population
Citizen reception is aimed at strengthening communication between the aiyl okmotu and the population, timely consideration of local issues, and improving the quality of municipal services.